Double Walled, Triple Insulated, Vacuum Sealed

18/8 Food Grade Stainless Steel

BPA-Free Powder Coating

BPA-Free Caps and Straws

Wide mouth bottle sizes: 64oz, 40oz, 32oz, 24oz, 18oz and 14oz.

Standard mouth bottle sizes: 32oz, 24oz, 20oz and 16oz.

Lifetime warranty against manufacturing defects

Hydro Cell water bottles are constructed with three layers. An exterior powder coated 18/8 stainless steel wall, an interior copper lining and another interior 18/8 stainless steel wall.

No, the only surface water comes into contact with is the interior 18/8 stainless steel wall.

Hydro Cell is designed and crafted in the USA with final production taking place in China.

Yes, Hydro Cell uses virgin materials for all production and passes all certifications annually.

We use virgin materials to confirm the source. With recycled material you cannot confirm the original source, the authenticity and if the product is 100% BPA free.

All Wide mouth water bottle purchases include the wide mouth bottle, a stainless-steel twist cap with rubber armband attachment, a black sports cap and two straws.

All Standard mouth water bottle purchases include the standard mouth bottle, a screw cap and a black sports cap with straw.

Yes, Hydro Cell straws are 100% BPA free.

Take the black ring of armband and place it around the neck of the bottle. Use your thumbs to create a circle until the black ring snaps into place. Screw the Stainless-steel cap onto the bottle.

The Stainless-steel cap can be used to enjoy cold beverages or hot beverages.

Connect the straw to the nozzle on the underside of the sports cap and screw the cap onto the bottle until secure.

The sports cap can only be used with cold beverages. Hot beverages could spray out of the nozzle due to pressure created by heat.

We recommend hand washing the bottle with warm, soapy water and a bottle brush. Afterwards, let the bottle completely air dry before reassembling with the cap.

We recommend hand washing the stainless-steel twist cap daily with warm, soapy water and using a bottle brush or Q-tip for any hard-to-reach areas. Let the stainless-steel cap air dry completely before placing it back onto the bottle.

We recommend hand washing the sports cap daily with warm, soapy water and using a bottle brush or Q-tip for any hard-to-reach areas. Let the sports cap air dry completely before placing back onto the bottle.

We do not recommend removing the mouthpiece from the sports cap as this can lead to leaking issues when trying to put it back together. We recommend using warm, soapy water and a bottle brush or Q-tip for any hard-to-reach areas.

We recommend washing your Hydro Cell with warm, soapy water and a bottle brush. The extreme heat of a dishwasher could affect the insulation performance and damage the exterior powder coating.

For any odor inside the bottle use white distilled vinegar. Start by pouring 3/4 cup of vinegar in the bottle, place the stainless-steel cap back onto the bottle and close. Swirl the bottle to ensure the vinegar is coating the interior of the bottle then let sit for 10 minutes. Afterwards, pour out the vinegar and hand wash the bottle with warm, soapy water and a bottle brush. Let air dry completely.

18/8 Stainless steel will NOT rust. What you may experience is oxidation from minerals/deposits from the beverages placed inside your bottle. Please use the baking soda paste and let sit for 10 minutes. Afterwards, use a bottle brush and work the paste into the affected area until the stain wipes clean. Handwash your bottle with warm, soapy water and let air dry completely.

If you are not able to remove, then please reach out to us and we will be happy to help!

No, the insulation of the bottle is made to keep temperatures of water inside the bottle cold. The external temperature will have no effect on the interior.

No.

No.

Please fill the bottle with ¾ ice only (no liquid!) and screw on the stainless-steel cap. Let the bottle sit for 24 hours and see how much ice is left. If there is still ice left, then there may be an issue with the sports cap sealing correctly and not the bottle itself.

Please reach out to us through the “contact us” form on the website. Please provide your Order ID and the bottle size. We’ll be happy to get you a replacement straw.

Please reach out to us through the “contact us” form on the website. Please provide your Order ID and the bottle size. We’ll be happy to get you a replacement piece or cap.

Our warranty covers manufacturing defects. Our warranty does not cover damage caused by improper use, cleaning practices, or wear and tear.

Hydro Cell water bottles come with a lifetime warranty against manufacturing defects. We will provide a replacement or issue a refund if your water bottle has any manufacturing defects. Replacement parts will be utilized to address defects when available. Our warranty does not cover damage caused by improper use, cleaning practices, or wear and tear.

If you purchased your Hydro Cell on our website and it was damaged during shipping, please complete the warranty claim on our "contact us" page. If you purchased your bottle through Amazon, please request a replacement from Amazon and state the reason as “damaged during transit.”

Answer

If you order directly through our website, you will receive an email from us with the shipping and tracking information once the order has shipped with Amazon. Please double check all spam folders as the email may end up there. If you order from Amazon, you will receive an email from them directly with the shipping and tracking information. If you have any issues receiving your order, please contact us directly via our “contact us” form.

All orders are handled and delivered with Amazon. Depending on the location the specific items are shipped from they may arrive in separate packages.

All orders placed through our website can only be shipped domestically within the USA.

Products purchased through our website can be returned to Hydro Cell for a full refund within 30 days of the purchase date. To be eligible for a return, products must be in an unused condition with their original packaging intact. If you have purchased from Amazon please contact them directly for their return policy.

Complete the “Contact us” form on our website. Please reference your Order ID. Once we receive the returned items, we will issue you a full refund. The refund may take a few days to show on your end depending on the bank/credit card institution used.

If you purchased your Hydro Cell through Amazon, you will be subject to the return policy of that platform.